Shipping Policy
Order Processing
All orders are processed and dispatched within 1–2 business days of purchase. Orders are not processed or shipped on weekends or public holidays.
Once your order has been dispatched, you will receive a confirmation email with tracking information (where available), so you can follow your package's journey to your door.
Delivery Times
We currently ship internationally. Once dispatched, delivery times are as follows:
| Destination | Estimated Delivery Time |
|---|---|
| International | 7–12 business days |
Please note that delivery times are estimates and begin from the date of dispatch, not the date the order was placed. Total delivery time = processing time (1–2 days) + shipping time (7–12 days).
Factors That May Affect Delivery
While we work hard to ensure timely delivery, please be aware that the following factors are outside of our control and may cause delays:
- Customs processing and clearance in the destination country
- Local courier delays
- Public holidays and peak seasons (e.g., Black Friday, Christmas)
- Extreme weather conditions
- Incorrect or incomplete shipping address provided at checkout
Tracking Your Order
Once your order ships, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to update after dispatch.
Customs, Duties, and Taxes
International orders may be subject to import duties, taxes, and customs fees, which are the responsibility of the customer. These charges vary by country and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information before placing an order.
Lost, Delayed, or Missing Packages
If your order has not arrived within the estimated delivery window, please contact us at [insert support email] with your order number, and we will investigate on your behalf.
Incorrect Shipping Information
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at [insert support email] — we'll do our best to update it before dispatch, but cannot guarantee changes once an order has shipped.
Questions?
If you have any questions about our shipping policy, feel free to reach out to us at [insert support email].